top of page

Privacy Policy

This privacy notice explains what personal information we collect, how we use it, why we use it, and the rights you have under UK data protection law.

​

Contact Details

​

If you have any questions about this privacy notice or your data protection rights, please contact us:

Telephone: 01603 337222
Email: hello@number-wise.co.uk 

​

What Information We Collect, Use, and Why


To provide and improve our products and services

We may collect and use:​

  • Name and contact details

  • Job title, employer, and professional role 

  • Address 

  • Course booking information

  • Payment details (where you purchase training directly)

  • Accessibility or learning needs (only where necessary for inclusive training delivery)

  • Dietary or access requirements for in-person training events

  • Website usage data (e.g., how you interact with our online training, booking pages, or resources)

​

To operate client accounts​

We may collect and use:

  • Name and contact details

  • Booking and purchase history

  • Preferences relating to training topics or communication

  • Information used for security and verification purposes

​

For information updates or marketing 

(Only where legally permitted and with appropriate consent or legitimate interest.)

​

We may collect and use:

  • Name and contact details

  • Marketing preferences

  • Training interests 

  • Website engagement 

​

To comply with legal requirements

​

We may collect and use:​

  • Identification information (if needed)

  • Financial records and invoices (for statutory record-keeping)

  • Any information required to comply with HMRC or audit

 

Lawful Bases for Using Your Personal Data

Depending on the purpose, we rely on the following lawful bases:

​

Consent

You have given clear permission for specific processing (e.g., marketing emails).
You may withdraw consent at any time.

​

Contract

We need your information to:

  • Manage your booking

  • Deliver training services

 

Legal Obligation

We must process certain information to comply with:

  • Tax and accounting rules

  • Health and safety requirements for in-person training

 

Legitimate Interests

We may process limited data to:

  • Improve our training services

  • Keep you informed about relevant updates related to courses you have attended

  • Operate our website and online learning systems

 

You have the right to object to processing based on legitimate interests.

​

Your Data Protection Rights

You have the right to:

​

  • Access your personal information

  • Request rectification of inaccurate or incomplete information

  • Request erasure of your data in certain circumstances

  • Restrict how your data is used

  • Object to certain types of processing

  • Request data portability

  • Withdraw consent at any time (where consent is the lawful basis)

 

We will respond to all valid requests within one month.

To exercise your rights, please contact us using the details above.

​

Where We Get Personal Information From

We may receive information from:

  • Directly from you

  • Your employer (if they book training on your behalf)

  • Professional membership organisations (where relevant)

​

How Long We Keep Information

We only keep personal information for as long as necessary for the purpose it was collected, or as required by law.

  • Training records: kept for a minimum of 7 years

  • Marketing data: removed after 2 years of inactivity (unless removed sooner upon request)

  • Booking information: retained for 7 years for tax and audit purposes

​

Who We Share Information With

We may share personal information with:​

  • Event venues and training facilities (only relevant attendee information)

  • Service providers supporting our systems or processes (e.g., booking platforms, email systems)

  • Organisations we are legally required to share information with

 

We never sell your personal information.

​

How to Complain

If you have concerns about how your data is used, please contact us first.

If you remain dissatisfied, you may also complain to the ICO:

​

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 

Helpline: 0303 123 1113


Website: ico.org.uk/make-a-complaint

​

Last updated 

25th November 2025

​

bottom of page